Unified Communications
One Platform. Every Channel. Unlimited Access.
Residents reach out in different ways — some prefer calling, others texting, and many rely on web chat. GovEasy.AI unifies all of these communication channels into a single, intelligent system that delivers fast, accurate responses anytime and anywhere.
Voice
Modernize your phone lines with GovEasy.AI Voice. Residents can call your existing numbers and instantly speak with an AI-powered assistant that understands natural language, answers questions, and routes calls when needed.
- 24/7 phone support
- Multilingual voice assistance
- Smart escalations to human staff
- Secure, logged, and reviewable calls
Web Chat
Add an AI chat assistant directly to your website. Residents can type questions, report issues, request services, and browse guided help — all powered by your official content.
- Fast, conversational responses
- Interactive, step-by-step support
- Updated automatically as your website changes
- Options to hand off to live agents
Text / SMS
For residents who prefer mobile access, GovEasy.AI offers a fully capable SMS assistant. They can text questions, get links, and receive reminders or follow-ups instantly.
- Launchable from any mobile device
- Short, clear, automated responses
- Great for communities with limited internet access
- Supports broadcasts and targeted updates
Unified Routing & Reporting
No matter how residents reach you — phone, text, or web — GovEasy.AI captures all interactions in one place.
- Unified activity dashboard
- Cross-channel insights and analytics
- Trend tracking for top questions
- Service-request logging across platforms
Single Knowledge Base
Voice, chat, and text all pull from one authoritative source: your agency's website, documents, databases, and approved content.
- Consistent answers across channels
- No duplicated knowledge-base maintenance
- Automatic updates when content changes
- High accuracy and reduced misinformation
Inclusivity & Accessibility
GovEasy.AI ensures every resident can engage through the channel that works best for them.
- Multilingual support across all channels
- Natural language understanding
- Equitable service for all residents
- Accessible for differently-abled residents
Bring All Your Resident Communications Together
GovEasy.AI gives your city, county or state one intelligent platform to manage all resident interactions — simple, scalable, and accessible for every community member.